Privacy Policy
Last updated: September 5, 2026
This Privacy Policy explains how bluetree.tv ("bluetree.tv," "we," "us") collects, uses, and protects information when you visit our website, sign up for service, or contact our support team by phone, text, chat, or email.
Information We Collect
- Contact information: name, email address, and phone number, provided when you sign up for service or contact support.
- Account information: your service plan, connection count, and account credentials (M3U playlist / Xtream Codes) needed to deliver the service you purchased.
- Billing information: handled through our billing platform at checkout. We do not store full payment card numbers ourselves.
- Support interactions: records of calls, texts, live chat, and email exchanges with our support team, kept so we can resolve your issue and maintain service quality.
- Basic technical data: standard web server logs (IP address, browser type, pages visited) collected automatically when you use our website.
How We Use Information
- To create and manage your account and deliver the service you signed up for.
- To respond to support requests, including by phone, SMS text message, live chat, and email.
- To send you account-related messages: signup confirmations, credential delivery, renewal reminders, and responses to questions you've asked.
- To improve our service and troubleshoot technical issues.
- To comply with legal obligations and enforce our Terms of Service.
SMS / Text Messaging
If you provide your phone number when signing up or contacting support, we may send you SMS text messages related to your account or support request — for example, a signup link you requested, or a follow-up on a support call.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, like customer service, is permitted for the purpose of operating our business.
Message frequency varies based on your interactions with us. Message and data rates may apply. Reply STOP at any time to opt out of text messages, or HELP for assistance. You can also opt out by contacting support@bluetree.tv.
How We Share Information
We do not sell your personal information. We share information only with:
- Service providers who help us operate — billing/payment processing, SMS and voice communications, and customer support ticketing — solely to provide those services on our behalf.
- Law enforcement or regulators, only when required by law.
Data Retention
We keep account and support records for as long as your account is active, and for a reasonable period afterward to comply with legal, accounting, or dispute-resolution needs.
Your Choices
- You can opt out of SMS messages at any time by replying STOP.
- You can request a copy of, correction to, or deletion of your personal information by emailing support@bluetree.tv.
Children's Privacy
Our service is not directed to children under 13, and we do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent revision.
Contact Us
Questions about this policy? Reach us at support@bluetree.tv or (903) 467-3001, 10 AM–7 PM daily.